To order: Contact us at 650.701.1653 or email at admin@poletential.com
Poletential Pricing
X-Pole 45&50mm Chrome (XP045CR&XP050CR) $358.00 (Includes shipping and CA state sales tax) 45&50mm Titanium Gold (XP045TG&XP050TG) $390.00 (Includes shipping and CA state sales tax) X-Stage (shipping not included, will call for quote) $875.00 (Includes CA state sales tax)
Example: XP050CR-0100 is a 100mm extension for a 50mm Chrome X-Pole
XP050-5003 Release Tools: $35.00
Orders are shipped directly to your home via FedEx ground in the continental US only
1. DVD & INSTRUCTION MANUAL The DVD and instruction manual come in a large white envelope that is taped to one of the sides of the inner box. If it appears that the DVD/manual is missing try to flip the box over and it should be attached to the other side.
3. MISSING WRENCH New X-Poles don't have a wrench. This is a new and improved design that is more user friendly. The locking nut has a hole in it so you simply use the thicker end of the release rod, put it in the hole, and tighten the nut that way. The nut still has flat sides so if it was over tightened and stuck you could use a personal wrench to loosen it. New instruction manuals will not show the wrench. The DVD will show it being used because as mentioned our new DVD is still being developed.
4. IF YOU THINK THE ADJUSTER COVER FLANGE IS MISSING The adjuster cover flange comes on the adjuster rod which is screwed into the top of Main Pole A Please thoroughly check both ends of the Main Pole A (#-0040) cardboard tube because sometimes it gets stuck inside.
5. DO NOT OVER-TIGHTEN YOUR X-POLE Your X-Pole can become stuck if it is over tightened. You want to make sure it is hand tightened. After 30 minutes of use double check that the dome is flat and tight to ceiling. If it does become stuck we sell release tools. They are heavy duty release rods with C clamp design that goes around the X-Pole. If you plan on putting it up and taking it down often this is a great tool to have and they are inexpensive.
6. STATIC/SPINNING MODE If the X-Pole does not spin smoothly you first want to make sure that your X-Pole dome is directly under 1 stud/joist (can be found with stud finder). Next you want to make sure your X-Pole is completely straight using a level. For static mode make sure that you tighten the hex screws on the base insert in line with the etched “X”s on the base plate.
7. IF YOU HAVE 45MM X-POLE: NEED TO USE ADAPTER ALERT: 45mm poles come with a small adapter attached to the Main B Pole (part #-0050 the lower pole that has the threaded end and attaches to the base insert). If you need to use the additional extensions you’ll need to unscrew this adapter from the Main B Pole and attach it to the base insert (part #-0060). Then screw your extension onto the adapter and attach Main Pole B to the extension.
8. CLEANING YOUR X-POLE The threaded parts of the pole between each section and the adjuster rod at the top can become caked with dirt and oils which as they build up, will clog the threads making it more likely for pole sections to become stuck together and difficult to unscrew. At least once a month, take your pole down and clean all threaded connections and the adjuster rod with mild dish washing soap and a soft sponge, allow to thoroughly dry and then re-lubricate all threaded parts with WD-40 or preferably a silicone based spray.